What should I do first?
Please follow these steps:
- Take clear photos/videos of the damaged or faulty item
- Include images of the outer packaging
- Keep the product in its original packaging
- Contact us within 48 hours of delivery
How do I report the issue?
To raise a request:
- Contact our support team
- Share your Order ID
- Attach photos/videos showing the issue
Our team will review your request and get back to you.
What solutions do you offer?
Once your request is approved, we will provide:
- Replacement (if the product is available), or
- Refund to your original payment method
Do I need to return the item?
Depending on the case:
- We may arrange a pickup, or
- Ask you to ship the item back
We’ll guide you through the process.
When will I receive my refund?
- Refunds are processed within 5–7 business days after approval
- The amount will be credited to your original payment method
Important Notes
- Report the issue within 48 hours of delivery
- Items should be unused and in original packaging
- Claims without proper proof may not be accepted
Need help?
We’re here for you! Reach out via:
- Email support
- Website contact form
- WhatsApp/chat support
No products in the cart.