I would like to return my order

Can I return my order?

Returns are accepted only in the following cases:

• Damaged product received
• Defective item
• Incorrect product delivered

 Customized or personalized items are non-returnable, unless they arrive damaged or defective.

When should I request a return?

You must raise a return request within 48 hours of delivery.

Requests made after this period may not be accepted.

How do I request a return?

To initiate a return:

1. Contact our support team
2. Share your Order ID
3. Provide clear photos/videos of the issue
4. Our team will review and confirm the next steps

What happens after my return is approved?

• We may arrange a pickup or ask you to ship the item back
• Once the item is received and verified, your return will be processed

Will I get a refund or replacement?

Depending on the situation, we may offer:

•  Replacement product
•  Refund to original payment method

Refunds are usually processed within 5–7 business days after approval.

Important Notes

• Items must be unused and in original packaging
• Returns are not accepted for change of mind
• Shipping charges may not be refundable (if applicable)

Need help with your return?

Our support team is here to assist you. Contact us via:

• Email support
• Website contact form
• WhatsApp/chat support