If you need to cancel your order, we’re here to help! Please follow the steps below.
When can I cancel my order?
You can cancel your order only before it is processed or shipped. Once the order has been dispatched, cancellation is no longer possible.
For customized or personalized products, cancellation is allowed only if production has not started.
How do I cancel my order?
To cancel your order:
- Log in to your account
- Go to My Orders
- Select the order you want to cancel
- Click on Cancel Order
If you don’t have an account, you can contact our support team with your Order ID.
Need help canceling?
If you’re unable to cancel your order online, please contact us immediately through:
- Email support
- Contact form on our website
- WhatsApp/chat support
Our team will assist you as quickly as possible.
Will I get a refund after cancellation?
Yes, if your cancellation request is approved:
- Prepaid orders will be refunded to the original payment method
- Refunds are processed within 5–7 business days
Important Notes
- Orders already shipped cannot be canceled
- Customized products may not be eligible for cancellation once production starts
- Refund timelines may vary depending on your bank/payment provider