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- We accept returns only for damaged or defective products.
- In cases of our product having a defect or damage, Unboxing video is a must to claim a refund. We will not encourage refund claims without unboxing videos
- Kindly send us an unboxing video and images of the defect to info@charmcgift.com within a day of delivery
- Our team will inspect the case and get back to you with next steps, if this qualifies for a replacement.
- Personalized or customized products
- Clearance or sale items
- Items returned after the 7-day window
- Contact us at info@charmcgift.com or call +91 90420 20799 within 7 days of receiving your order.
- Provide your order details and a photo of the damaged/defective product.
- Our team will review your request and, if approved, guide you through the return process.
- Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7–10 business days.
- Shipping charges are non-refundable.
If Exchange is accepted, the Replacement product will be delivered within 10 working days.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective product).
For any issues related to returns or refunds, please contact us:
CharmcGift (Operated under Mispa Groups & MC Family)
Mc Graphics II, 6-71/1, Azhivilagam Muzhucode,
Arumanai, Uthramcode, Tamil Nadu – 629151
Email: info@charmcgift.com
Phone: +91 90420 20799